Shipping & Payment Information
Effective Date: 11/28/24
At E-Bike Central, we strive to provide a convenient and seamless shopping experience. Below, you’ll find details about our shipping and payment policies for online purchases.
1. Delivery and Pickup Options
1.1 Local Delivery
- Local delivery is available within a 30-mile radius of our stores in Temple, TX, and Waco, TX.
- A flat delivery fee of $150 applies to all local deliveries.
- Deliveries are scheduled Monday through Saturday during regular business hours. After placing your order, we’ll contact you to arrange a convenient delivery time.
1.2 In-Store Pickup
- Free in-store pickup is available at both our Temple, TX, and Waco, TX locations.
- Select “In-Store Pickup” at checkout. Once your order is ready, we’ll notify you via email or phone.
- Orders must be picked up within 7 days of notification unless prior arrangements are made.
1.3 Delivery and Pickup Restrictions
- We do not offer shipping via third-party carriers (e.g., FedEx, UPS, USPS).
- Delivery is limited to the local areas surrounding our store locations.
- If you live outside the delivery radius, you must select in-store pickup.
2. Payment Information
2.1 Accepted Payment Methods
We accept the following payment options:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- Financing options through Synchrony Bank and SnapFinance (applications available on our website)
- Digital wallets (e.g., PayPal, Apple Pay, Google Pay)
2.2 Sales Tax
- Sales tax is applied to all purchases at the applicable Texas state and local rates.
- If you are tax-exempt, please provide your tax-exempt certificate before completing your purchase.
2.3 Secure Payments
- All transactions are encrypted using SSL (Secure Sockets Layer) technology to ensure your payment information is safe.
- We do not store credit card information.
2.4 Payment Issues
- If your payment is declined, please verify your payment details or contact your bank for assistance.
- Orders with unresolved payment issues will be canceled after 5 business days.